Terms of Use

These Terms of Use govern your access to and use of this website and any services provided through it.

Effective Date: April 27, 2026

Acceptance of Terms

By accessing or using this website, submitting information through any forms, or engaging in any telehealth, wellness, or related services offered through this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree to these Terms, you should discontinue use of this website and services immediately.

Medical Disclaimer

Information provided on this website is not intended to replace professional medical advice, diagnosis, or treatment.

The content on this site does not constitute medical advice, diagnosis, or treatment.
Telehealth services may not be appropriate for all medical conditions or emergencies.
The website content is not a substitute for emergency medical care or in‑person evaluation when needed.
Any treatment decisions, prescriptions, or care plans are made only after an individualized clinical evaluation by a licensed provider, which may include review of your history, symptoms, examination (virtual or in‑person), and laboratory data.

Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition. If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

No Emergency Medical Services

Our services do not provide emergency medical services through this website, telehealth platform, messaging tools, or clinic phone lines.

This website and its communication channels should not be used for urgent or emergency medical conditions.If you believe you are experiencing an emergency, call 911 or go to the nearest emergency department.
Response times for messages submitted through the website, email, text messaging, or telehealth platforms may vary and should not be relied upon for urgent medical needs.

Informational & Educational Content

All articles, blog posts, FAQs, videos, and other materials on this site are intended to:

Provide general information about hormone optimization, metabolic health, wellness, and preventative care topics
Help you better understand potential treatment options and wellness strategies.

They are not tailored to your specific medical situation and should not be relied upon as a sole source for making health decisions.

Eligibility for Services

Use of our telehealth and wellness services is subject to:

Residency and licensing requirements in the state or jurisdiction where you are located.
Clinical appropriateness as determined by our providers.
Your agreement to provide accurate, current, and up-to-date information about your health, medications, and history.

We reserve the right to decline or discontinue services if:

You provide false, misleading, or incomplete information.
You do not meet applicable clinical, safety, or regulatory eligibility criteria.
Services are determined to be clinically inappropriate or unsafe based on the provider’s professional judgment.
Service availability may vary based on state licensing and regulatory requirements.

Telehealth Services

We offer telehealth consultations as part of a hybrid care model, with optional in‑person visits by appointment.

Telehealth services may not be available in all jurisdictions due to licensing or regulatory limitations.
Patients may be required to verify their physical location at the time of each telehealth consultation.
You understand that telehealth has limitations compared to in‑person care and that your provider may recommend in‑person evaluation, additional testing, or referral when appropriate.
Providers reserve the right to determine whether telehealth is clinically appropriate for a patient’s needs.

While reasonable safeguards are utilized to protect electronic communications, no digital platform or transmission method can guarantee absolute security or confidentiality.

Scheduling & Appointment Policies

Appointments, whether telehealth or in‑person, are subject to availability and provider schedules. By booking an appointment, you agree to:

Provide accurate and up-to-date contact and health information during scheduling and intake.
Follow any pre‑visit instructions (e.g., fasting labs, medication timing).
Arrive on time for scheduled appointments, whether virtual or in-person.
Comply with our cancellation and rescheduling policies, which may include minimum notice requirements, cancellation fees, or no-show charges.
We reserve the right to reschedule or cancel appointments due to provider availability, technical issues, or unforeseen circumstances.

Additional details regarding cancellations, rescheduling, and no-show policies may be provided during booking or within appointment confirmation communications.

Payment & Billing

Fees for consultations, follow-up visits, laboratory services, wellness programs, and related services may be collected at the time of booking or service.

Accepted payment methods and pricing will be communicated during scheduling or checkout.
Certain services, completed consultations, laboratory services, or custom treatment plans may be non-refundable.
You are responsible for all charges associated with your use of our services.
Pricing and service fees are subject to change without prior notice.

Prescription & Laboratory Services

Our providers may, when clinically appropriate, order laboratory tests, imaging, or prescribe medications related to hormone optimization, metabolic health, and related wellness conditions.

Services may require laboratory testing and ongoing monitoring to ensure safety and effectiveness.

Prescriptions are issued only after individualized clinical evaluation and are not guaranteed.
We do not guarantee that any specific medication, dosage, or therapy will be prescribed.
You may be required to use certain partner laboratories or pharmacies for coordination and monitoring.
Providers reserve the right to determine whether laboratory testing, medications, or therapies are clinically appropriate.

All prescribing decisions are made at the sole discretion of the licensed provider, in accordance with applicable laws and standards of care.

Patient Responsibilities

By using our website and services, you agree to:

Provide accurate, complete, and current health information, including medications, allergies, and medical history.
Notify us promptly of changes to your health status, medications, or contact information.
Follow recommended treatment plans, monitoring schedules, and safety instructions provided by your clinician.
Ask questions if you do not understand any aspect of your care or these Terms of Use.

Failure to comply with these responsibilities may limit our ability to provide safe and effective care and may result in modification, suspension, or discontinuation of services.

Intellectual Property

All content on this website—including text, graphics, logos, icons, images, videos, and design elements—is owned by or licensed to Vital Standard and is protected by copyright, trademark, and other intellectual property laws.

You may access or print content from this website for personal, non-commercial use only.
You may not copy, reproduce, modify, distribute, display, or create derivative works from any content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law:

We make no warranties or representations regarding the accuracy, reliability, completeness, or availability of the information on this website.
We do not guarantee any specific medical outcomes or results from our services, treatments, or recommendations.
Use of this website and services is undertaken at your own discretion and risk.

To the fullest extent permitted by applicable law, Vital Standard, its providers, affiliates, employees, contractors, and representatives shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the use of this website or services.

Privacy & HIPAA References

We are committed to protecting the privacy and confidentiality of your personal and health information.

Certain information you provide through this website, forms, scheduling tools, lab coordination, and telehealth communications may include protected health information (PHI).
PHI is handled in accordance with applicable privacy and healthcare regulations, including the Health Insurance Portability and Accountability Act (HIPAA), where required by law.

For additional information regarding how we collect, use, store, and protect your information, please review our Privacy Policy and Notice of Privacy Practices.

Third‑Party Links & Services

This website may contain links to third‑party websites, services, laboratories, pharmacies, or platforms.

These links are provided for convenience and informational purposes only.
We are not responsible for the content, security, privacy practices, or policies of third-party websites or services.
Use of third-party websites or services is subject to the terms, policies, and practices of those third parties.

Changes to Terms

We may update or modify these Terms of Use from time to time to reflect changes in our services, legal requirements, or business practices.

Updated versions of these Terms will be posted on this page with a revised effective date.
Your continued use of the website or services after any changes are posted constitutes your acceptance of the revised terms.

Users are encouraged to review these Terms periodically for updates.